Terms of Service

These terms are provided by LMA Leadership Coaching and Development Ltd (Company No. 16941976) trading as Lead Your Life Forward, of 22 Wadeville Avenue, Romford, England, RM6 6HA ('us', 'we', 'our'). They apply to your access to and use of our website at www.lorraineairey.co.uk (the 'Website') and to your purchase and use of our coaching programmes and courses (each a 'Programme').

Please read these terms carefully. By accessing or using the Website you agree to Part A (Website Terms of Use). By purchasing or enrolling in a Programme you also agree to Part B (Programme Terms). If you do not agree, you must not use the Website or purchase a Programme.

In these terms, 'you' and 'your' means the person accessing the Website or purchasing a Programme. We enter into these terms with you as a consumer, and nothing in these terms affects your statutory rights.

PART A - WEBSITE TERMS OF USE

1.0 ACCESS AND USE

1.1 PERMSSION TO USE THE WEBSITE

We grant you a limited, non-exclusive, non-transferable and revocable permission to access and use the Website for your own personal, non-commercial purposes and in accordance with these terms.

1.2 YOUR RESPONSIBILITIES

When using the Website, you agree that you will:

comply with these terms and all applicable laws;
provide accurate and up to date information where we ask for it; and
be responsible for all activity that occurs through your use of the Website.

1.3 CHANGES TO THE WEBSITE AND THESE TERMS

We may update, change, suspend or withdraw all or part of the Website, and may amend these terms from time to time. The version of these terms in force at the time you access the Website or purchase a Programme applies to that use or purchase.

2.0 ACCOUNTS

2.1 CREATING AN ACCOUNT

You may need to create an account or register on a third-party platform to access certain content or a Programme. You must keep your account details and any login credentials secure and confidential, and you are responsible for all activity carried out under your account.

2.2 SECURITY OF YOUR ACCOUNT

You must notify us promptly at lorraine@lorraineairey.co.uk if you become aware of any unauthorised use of your account or any breach of security. We may suspend or cancel your account if we reasonably believe you have breached these terms.

3.0 ACCEPTABLE USE

You must not misuse the Website. In particular, you agree that you will not:

use the Website in any way that is unlawful, fraudulent or harmful, or in connection with any unlawful or fraudulent purpose;
copy, reproduce, distribute, republish, sell, resell or commercially exploit any part of the Website or our content except as expressly permitted by these terms;
introduce any virus, malware or other harmful code, or attempt to gain unauthorised access to the Website, our systems or the accounts of other users;
interfere with or disrupt the operation, integrity or security of the Website; or
use any automated system, scraper or data mining tool to access or extract content from the Website

4.0 CONTENT ON THE SITE

4.1 GENERAL INFORMATION ONLY

Content on the Website is provided for general information and educational purposes only. While we take reasonable care to keep it accurate and up to date, we do not warrant that it is complete, current or error free.

4.2 YOUR CONTENT

If you submit any content to the Website (for example a review, comment or query), you grant us a non-exclusive, royalty free, worldwide licence to use, store and reproduce that content for the purpose of operating the Website and providing the Programmes. You must not submit content that is unlawful, defamatory, infringing or offensive.

5.0 THIRD PARTY LINKS AND PLATFORMS

The Website may contain links to, or rely on, third party websites, tools and platforms, including ThriveCart, PayPal, Zoom and other teleconferencing or content delivery services. We do not control and are not responsible for those third-party services, and your use of them is subject to their own terms and privacy policies.

6.0 AVAILABILITY

We aim to keep the Website available but do not guarantee that it will be uninterrupted, secure or error free. We may suspend access for maintenance, upgrades or reasons outside our reasonable control, and we will not be liable to you for any such unavailability.

PART B - PROGRAMME TERMS

7.0 OUR PROGRAMMES

7.1 WHAT WE PROVIDE

We provide online coaching programmes and courses. The scope, price, dates, duration and inclusions of each Programme (including whether it includes one to one or group Sessions, digital materials, or a combination) are set out on the Website at the time of purchase. Those details form part of these terms for the Programme you purchase.

7.2 SESSION

Where a Programme includes coaching consultations, including but not limited to 1:1 or group sessions (Sessions), these will be delivered via Zoom or such other teleconferencing method as we choose. You are responsible for having a suitable device, internet connection and quiet environment to participate.

8.0 ENROLMENT AND PAYMENT

8.1 ENROLLING IN A COURSE

When you enrol in a Programme through the Website or our checkout, you make an offer to purchase that Programme on these terms. A contract is formed when we confirm your enrolment or grant you access to the Programme, whichever is earlier.

8.2 FEES AND PAYMENT

All fees for a Programme are payable in full and in advance at the time of purchase, unless we expressly agree otherwise in writing. Payment is made through our third-party payment providers, ThriveCart and/or PayPal. Fees are stated in GBP and, unless stated otherwise, are inclusive of any applicable VAT.

8.3 ACCESS ON PAYMENT

We will provide access to the Programme, including any relevant materials and to book in any included Sessions, once we have received your payment in full and cleared funds.

9.0 BOOKING SESSIONS, CANCELLATIONS AND RESCHEDULING

9.1 BOOKING WITHIN THE PROGRAMME TERM

All Sessions must be booked and used within the term of the relevant Programme or any other period for the Sessions (Session Period) as stated on the Website. It is your responsibility to book your Sessions within the Session Period relevant to your Programme.

9.2 NOTICE TO CANCEL OR RESCHEDULE

If you need to cancel or reschedule a booked Session, you must give us at least 48 hours' written notice before the scheduled start time. Where you give the required notice, we will use reasonable efforts to reschedule the Session within the Programme term.

9.3 FORFEITED SESSIONS

You acknowledge and agree that the following Sessions or time will be treated as used and forfeited, with no refund or make up session:

any Session that you do not book within the Session Period;
any Session that you cancel or reschedule with less than 48 hours' written notice;
any Session where you do not attend; and
where you arrive late to a Session, the time lost as a result of your lateness (the Session will still end at its scheduled finish time).

9.4 CHANGES BY US

If we need to cancel or reschedule a Session, we will give you as much notice as reasonably practicable and offer you an alternative time for your Session.

10.0 YOUR RIGHT TO CANCEL (CONSUMER CANCELLATION)

10.1 CANCELLATION RIGHT

As a consumer, you generally have the right to cancel your purchase of a Programme within 14 days of the day you purchase the Programme, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (for UK residents, and such other applicable legislation for EU residents). To cancel, you must tell us clearly in writing via our Website or by email to info@lorraineairey.co.uk within that period. You may use the model cancellation form but you do not have to.

10.2 REFUNDS ON CANCELLATION

Where you validly cancel under this clause, we will refund the fees you have paid within 14 days of being informed of your cancellation, subject to the deductions set out below.

10.3 WHERE THE CANCELLATION RIGHT DOES NOT APPLY

You acknowledge that, in the following circumstances, your 14-day cancellation right does not apply or is lost:

where a Programme consists solely of digital content supplied by download or streaming (such as recorded courses or downloadable materials), and you have given your express consent to immediate access before the end of the cancellation period and acknowledged that you will lose your right to cancel, the cancellation right does not apply once supply begins; and
where you asked us to begin providing services (including Sessions) during the cancellation period, we may charge you a proportionate amount for the services actually provided up to the point of cancellation.

10.4 STATUTORY RIGHTS PRESERVED

Nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 in respect of services performed with reasonable care and skill and digital content of satisfactory quality.

11.0 INTELLECTUAL PROPERTY

All intellectual property rights in the Website, the Programmes and all related materials (including course content, workbooks, recordings, frameworks, templates, presentations and other materials, together the 'Programme Materials') are and remain owned by us or our licensors.

11.1 OWNERSHIP

11.2 YOUR LICENCE TO USE PROGRAMME MATERIALS

On payment in full, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Programme Materials for your own personal development only, and for the duration permitted by the relevant Programme.

11.3 RESTRICTIONS

You must not, without our prior written consent:

copy, reproduce, record, download or store the Programme Materials except as we expressly permit for your personal use;
sell, resell, sublicense, distribute, share, publish or otherwise make the Programme Materials available to any other person;
use the Programme Materials to create competing products or services, or to train, coach or advise third parties on a commercial basis; or
remove or alter any copyright, trade mark or other proprietary notice on the Programme Materials.

12.0 CONFIDENTIALITY

12.1 OUR COMMITMENT TO YOU

We understand that during a Programme you may share sensitive personal, professional and business information with us. We will keep all information you disclose to us in the course of a Programme confidential and will not use or disclose it except for the purpose of delivering the Programme, or as required by law or a regulatory or professional obligation.

12.2 HOW WE PROTECT YOUR INFORMATION

We will take reasonable steps to protect the confidentiality and security of your information, including by:

limiting access to your information to those who need it to deliver the Programme;
storing your information securely and using appropriate technical and organisational measures; and
not disclosing your information to third parties except to trusted service providers who support the delivery of the Programme, or where required by law.

12.3 GROUP SETTINGS

Where a Programme is delivered in a group setting, you acknowledge that any information you share in a group setting is being made public to that group and we are not responsible for the actions of other participants, and you agree to keep confidential any personal or sensitive information shared by other participants, and not to record, share or disclose it outside the group.

13.0 DATA PROTECTION AND SENSITIVE INFORMATION

13.1 OUR PRIVACY POLICY

We process personal data in accordance with our Privacy Policy, available at www.lorraineairey.co.uk/privacy-policy and applicable data protection law including the UK GDPR and the Data Protection Act 2018.

13.2 SPECIAL CATEGORY DATA

If, during a Programme, you choose to share special category personal data with us (for example information about your health), we will process it only in accordance with our Privacy Policy and only with your explicit consent. You should only share such information with us if you agree that we may use it as set out in our Privacy Policy. You are not required to share any special category data in order to participate in a Programme.

14.0 DISCLAIMER

14.1 NATURE OF THE PROGRAMMES

Our Programmes provide leadership, personal development and life coaching only. They are not, and are not a substitute for, medical, psychological, psychiatric, therapeutic, counselling, financial or legal advice or treatment. We are not acting as a doctor, therapist, counsellor or other regulated health professional in delivering the Programmes.

14.2 SEEK PROFESSIONAL HELP WHERE NEEDED

If you have or suspect you have any physical, mental or emotional health condition, you should consult an appropriately qualified professional. You should not disregard, delay or stop any medical or professional treatment because of anything provided as part of a Programme. If you are in crisis or need urgent help, you should contact your GP, emergency services or a relevant support service.

14.3 NO GUARANTEED OUTCOMES AND USE AT YOUR OWN RISK

We do not guarantee any particular result or outcome from a Programme, as results depend on many factors including your own circumstances, effort and application. Any information, suggestions or recommendations provided as part of a Programme are for you to consider and act on at your own discretion and risk, and you remain responsible for your own decisions and actions.

15.0 DISCLAIMER

15.1 LIABILITY WE DO NOT EXCLUDE

Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any of your statutory rights as a consumer that cannot lawfully be excluded or limited.

15.2 CAP ON OUR LIABILTY

Subject to clause 15.1, our total liability to you arising out of or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited in aggregate to the total fees you have paid to us for the relevant Programme.

15.3 LOSSES WE ARE NOT LIABLE FOR

Subject to clause 15.1, we are not liable for indirect or consequential loss or damage, any loss or damage that was not reasonably foreseeable, or any business losses, since the Programmes are supplied to you as a consumer for personal use.

16.0 GENERAL

16.1 FORCE MAJEURE

We are not liable for any failure or delay in performing our obligations that is caused by an event beyond our reasonable control, and we will notify you and take reasonable steps to minimise the effect of any such event.

16.2 ASSIGNMENT

You may not assign or transfer your rights under these terms without our consent. We may assign or transfer our rights and obligations, provided this does not adversely affect your rights.

16.3 ENTIRE AGREEMENT

These terms, together with the Programme details on the Website, our Privacy Policy and Cookies Policy, form the entire agreement between you and us in relation to the Website and the Programmes.

16.4 SEVERANCE AND WAIVER

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force. A failure or delay by us in exercising any right is not a waiver of that right.

16.5 COMPLAINTS AND CONTACT
If you have any questions or a complaint about the Website or a Programme, please contact us at lorraine@lorraineairey.co.uk. We will use reasonable efforts to resolve any complaint promptly and fairly.

16.6 INTERPRETATION
Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa, and a reference to a statute or regulation includes any amendment or replacement of it.

16.7 GOVERNING LAW AND JURISDICTION
These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17.0 GENERAL

Cookies Policy
Our cookies policy available at www.lorraineairey.co.uk/cookies-policy as updated from time to time

Fees
the fees payable for a Programme as stated on the Website at the time of purchase.

Programme
an online coaching programme or course offered by us, with the scope, price, dates, duration and inclusions set out on the Website.

Programme Materials
all course content, workbooks, recordings, frameworks, templates, presentations and other materials made available to you as part of a Programme.

Session
a one to one or group coaching consultation delivered via Zoom or another teleconferencing method chosen by us, where included in a Programme.

Session Period
the timeframe in which you must schedule any Sessions included in your enrolled Programme, as set out on our Website.

Special category personal data
personal data of the kinds described as special category data under the UK GDPR, including data about health, mental wellbeing, beliefs or similar matters.

Website
our website at www.lorraineairey.co.uk and any associated pages, checkout and content delivery platforms operated by or for us.

we, us, our
LMA Leadership Coaching and Development Ltd (Company No. 16941976) trading as Lead Your Life Forward.

you, your
the person accessing the Website or purchasing or using a Programme.